User testing
Updated: Jan 2, 2022
Our SDG target is SDG 4 which targets quality education. In oder to get a proper understanding of what is a good system suitable for this kind of SDG system.
For a proper system analysis, system development and to get a understanding of what the users want and what they need. To get that kind of understanding it is important to know how users behave when they are using the same kind of system. And further get more understanding of user activity and need.
As our example of similar existing system, we used edx and Coursera. Both are education system. We established 3 tasks that the users have to do in order to understand users activity.
Task 1 for users is to create an account in the following educational platform.
Following video is user 1 creating an account in Coursera .
User 1 did the Task1 of creating an account on Coursera
HTA
0. Create account
Open Coursera
Sign up
2.1Continue with Facebook
2.2 Click done
2.3 Fill in survey
2.4 Click Complete
3. Log in
HTA diagram
Then we have user 2 doing the task 1 on another of our chosen platform edX
HTA
0. Create account
Open edX
Click Registar
2.1Full Name
2.2 Email
2.3 User name
2.4 Password
2.5 Country
2.6 Click create account
3.Extra info
4.1 Degree
4.2 Gender
4.3 Click done
We got our user 3 who is performing the task 1 on edX and creating an account
HTA
0. Create account
Open edX app
Click Registar
2.1Full Name
2.2 Email
2.3 User name
2.4 Password
2.5 Country
2.6 Degree
2.7 Gender
2.8 Create account
3. Error
3.1 Redo username
3.2 Redo Password
3.4 Create account
From our above users and them doing the tasks give us an understanding of our users and what we should do for our system to give users a stress free and easy experience.
Findings from HTA
From the above analysis the for each of the system the opening account part is similar yet with few twitches here and there. Where signing up in Coursera is much more easier than edX and creates less frustration for the users with the username and password problem.
Task 2 for users is to enroll in an ux/ui course.
HTA Analysis for User 1
0.Open Coursera website
1.0 Click Explore Courses
1.1 Click take a free course
2.0 Click Search
2.1 search for free UX design courses
2.2 Click on a course
3.0 Enroll in the course
3.1 Choose the free option
3.2 Start learning
Following analysis is for user 2
0. Search and enrol in a free "UI/UX" course in edx.org
1. Open edX website and view the dashboard page
1.1 Click 'Explore Courses'
1.2 Type 'UI/UX' in the search bar
2. Browse the results of shown available UI/UX courses
2.1 Click one of the listed available UI/UX courses
2.2 Check if the course is free
2.3 Read the course description and requirements
3. Enrol the desired course
3.1 Click 'Enrol' for the chosen course
3.2 Select the free option
3.3 Click 'Start Course'
3.3.1 Check that the chosen course has been enrolled
Plan 0: Do 1; if completed do 2; repeat 2 until available free course is found; do 3
Plan 1: do 1.1, 1.2 in order
Plan 2: do 2.1 then do 2.2 and 2.3 in any order
Plan 3: do 3.1, 3.2, 3.3, 3.4 in order
HTA for user 3
1.0 Click Find Course
1.1 Click the search icon
1.2 type UX UI in the search bar
1.3 Choose course
1.4 Read course bio
2.0 Enroll in the course
2.1 View and click on one of the topics
For Task 3 the user needs to get contact info and how to drop course
user 1 HTA
0.Open coursera
1. Get contact info
1.1 Click course info
2 Click profile
2.1 Click my courses
2.2 Click in progress
2.3 Click three dot option
2.4 Click Unenroll
2.5 Click yes,un-enroll
3. Click exit
User 2 HTA analysis
1. Open edX
2. Find contact info
2.1 Scroll down to page bottom
2.2 Click Contact Us
2.3 Click on select category
2.4 Chose a category
2.5 Click on create Support ticket
3. Unenroll course
3.1 click on three dots
3.2 click on dashboard
3.3 click on setting button
3.4 click on unenroll
3.5 click on unenroll again
3.6 select the reason
3.7 click on submit
3.8 click on Return to dashboard
User 3 HTA
0. Open edX
1. Click on course
2. Find contact info
2.1 Click on instructor 1
2.2 Click on instructor 2
3. Drop course
3.1 click on discover
3.2 click on showmore
3.3 click on three dots
3.4 click on handouts
3.5 click on video
3.6 click on message
3.7 click on schedule
3.8 click on course
Comments